Data & Information Services
And this is the key importance of information - it allows a business to make informed decisions by presenting data in a way that can be interpreted by management. In this context, customer information would be useful in providing metrics surrounding client/customer engagement to determine better ways to engage or work with your clients.
However, it must be stated that the value of information lies not only in the information itself, but the actions that arise from the information. For example, if the information alerts you to poor customer satisfaction, it is only useful if this creates a change in the way the business deals with customers. Hence the information process should form part of a wider review process within the business to gain the best outcomes.
We are your ICT Consultancy that provide custom-built, web-based systems for business. Be it websites, internal management systems or analytical systems, we look to capture business processes and systematize them to leverage your existing resources. As part of this process, we can look to harness real-time data to provide dashboards and summaries presenting information about key aspects of the business. Using this timely information, you can then implement business processes to assist in making decisions based on timely information.